Skip to main content

Use Evidence Mode

Use Evidence mode in Chat when you want to collect concrete highlights for a specific topic at scale.

Evidence mode behaves like a case builder. Rather than simply answering a question, it gathers and organizes supporting proof around a topic or conclusion.

Instead of generating summaries or categorizations, it focuses on retrieving the underlying raw signals - the actual highlights - from across your dataset. It helps you move from a vague question (for example, "what's going wrong in onboarding?") to a set of real evidence you can review, browse, and download.

Before You Start​

  • Open the NEXT homepage inside the teamspace you want to analyze.
  • Start with one topic, problem, or signal you want evidence for.
  • Know which part of the customer journey, product area, or feedback type you want to investigate.

Steps​

  1. Enter a prompt for the topic you want to investigate.
  2. Open the chat options menu.
  3. Select Evidence mode.
  4. Send the chat.
  5. Open the cluster you want to review.
  6. Download the highlights for that cluster.

When Should I Use Evidence Mode?​

  • When you need a long list of relevant highlights on one topic.
  • When you want NEXT to use clustering to search efficiently across large highlight sets.
  • When you want to export underlying highlights.
  • When you want a stronger factual foundation for a point of view before discussing conclusions.

Tips​

  • Ask for evidence about one clear topic at a time so the retrieval stays focused.
  • Name the journey stage, workflow, or product area in the prompt when that context matters.
  • Use the generated counts to see which clusters have the most supporting highlights before downloading.
  • Use Hypothesis mode instead when you already have a specific assumption and want NEXT to look for evidence that supports or challenges it.

Example​

This example starts an Evidence-mode chat about onboarding confusion, opens the first quantified cluster, and downloads the highlights behind it.

FAQ​

Q: What does Evidence mode change?​

Evidence mode helps NEXT gather many relevant highlights for the topic you asked about, using clustering to search efficiently across large highlight sets.

Q: When should I use Evidence instead of Hypothesis?​

Use Evidence when you want to explore a topic and collect many relevant highlights first. Use Hypothesis when you already have a claim, assumption, or idea that you want NEXT to test.

Q: Does Evidence mode work better with a narrow prompt?​

Yes. A more specific prompt usually gives NEXT a cleaner retrieval target, which leads to tighter cluster descriptions and stricter matching against the underlying highlights.

Q: Do I need to run a separate count step?​

No. Evidence-mode clusters are shown with quantified counts after the response completes.

Q: Can I get a breakdown of the highlights?​

Yes. All standard cluster features are available, including breakdown graphs across dimensions, sample highlights or accounts, and data download.

Q: Can I ask follow-up questions within these highlights?​

Yes. Use the Ask follow up feature on a cluster to explore the underlying highlights further, just like in other chat clusters.